SAMSUNG Customer Service Plaza - Customer Service [Logistics Departmen…
Samsung Customer Service Plaza is the sole Authorized Repair Service Centre for Samsung Products within the Auckland Area.
We are seeking a Customer Service Representative to work in our logistics department.
In this role you will provide effective, efficient and professional service to our customers, participate in inbound / outbound calling and undertake various logistics and administrative tasks.
Dedication, flexibility, attention to detail, excellent time management and communication skills are essential for success in this role.
This is a demanding fast-paced role and you must be able to multi-task and work well under pressure.
This position's general responsibilities include:
* Managing and keeping track of all inbound and outbound items
* Booking Freight Forward Jobs with the Courier Company
* Contacting the Call Centre to settle discrepancies in system information
* Following up with retailers and customers with regards to Courier Damage / Loss claims
* Unpacking and sorting inbound units
* Verifying Units and Transferring them to Technicians for repair
* Managing the items for Exchange processes and Parts return processes
* Other tasks as required by the Company from time to time
If you are interested, please apply now by sending your CV and cover letter to the email address below:
seek@sscnz.co.nz
Please note we only accept email applications. You will be contacted if we wish to proceed further with your application.
This recruitment will continue until the 10th of November 2012 (subject to change by management).
Thank you.
* Applicants for this position must have NZ residency or a valid NZ work permit *
We are seeking a Customer Service Representative to work in our logistics department.
In this role you will provide effective, efficient and professional service to our customers, participate in inbound / outbound calling and undertake various logistics and administrative tasks.
Dedication, flexibility, attention to detail, excellent time management and communication skills are essential for success in this role.
This is a demanding fast-paced role and you must be able to multi-task and work well under pressure.
This position's general responsibilities include:
* Managing and keeping track of all inbound and outbound items
* Booking Freight Forward Jobs with the Courier Company
* Contacting the Call Centre to settle discrepancies in system information
* Following up with retailers and customers with regards to Courier Damage / Loss claims
* Unpacking and sorting inbound units
* Verifying Units and Transferring them to Technicians for repair
* Managing the items for Exchange processes and Parts return processes
* Other tasks as required by the Company from time to time
If you are interested, please apply now by sending your CV and cover letter to the email address below:
seek@sscnz.co.nz
Please note we only accept email applications. You will be contacted if we wish to proceed further with your application.
This recruitment will continue until the 10th of November 2012 (subject to change by management).
Thank you.
* Applicants for this position must have NZ residency or a valid NZ work permit *
