Samsung Customer Service Plaza is the sole Authorized Repair Service Centre for Samsung Products within the Auckland Area.

We are seeking 2 full time staff to join our team.

1. Customer Service Representative [Logistics Department]
2. Pick-up and Delivery Service Staff [Service Department]

In these roles you will provide effective, efficient and professional service to our customers, and undertake various service-related tasks requested by the company.

Dedication, flexibility, attention to detail, excellent time management and communication skills are essential for success in this role.

1. Customer Service Representative [Logistics Department]

This is a demanding fast-paced role and you must be able to multi-task and work well under pressure.

This position's general responsibilities include:
* Managing and keeping track of all inbound and outbound items
* Booking Freight Forward Jobs with the Courier Company
* Contacting the Call Centre to settle discrepancies in system information
* Following up with retailers and customers with regards to Courier Damage / Loss claims
* Unpacking and sorting inbound units
* Verifying Units and Transferring them to Technicians for repair
* Managing the items for Exchange processes and Parts return processes
* Other tasks as required by the Company from time to time

2. Pick-up and Delivery Service Staff [Service Department]

This is a role that requires a high sense of responsibility and you must be able to work well independently. Having previous Pick-up and Delivery work experience will be advantageous.

[Full Drivers License Required].

This position's general responsibilities include:
* Preparing the appliances for the daily pick-up and delivery job each morning.
* Sorting out the units and placing them in appropriate positions in the warehouse.
* Collecting and filing the paperwork related to each pick-up and delivery.
* Clean and tidy up boxes and any other areas in the workshop that need cleaning including the company vehicles.
* Preparing for the next day's schedule with the service tracking team.
* Other tasks as required by the Company from time to time

If you are interested in any of the positions above, please apply now by sending your CV and cover letter to the email address below:

seek@sscnz.co.nz

Please note we only accept email applications. You will be contacted if we wish to proceed further with your application.

This recruitment will continue until the 9th of January 2013 (subject to change by management).

Thank you.

* Applicants for this position must have NZ residency or a valid NZ work permit *<?XML:NAMESPACE PREFIX = O />