POSITION : Customer Service Support Team (Staff )
 
 
 
YESSHOP, a newly launched TV Home Shopping Channel on Sky23 and Freeview21, is looking for an exceptional customer service staff.
This role requires a team player with excellent values and a positive attitude.
 
 
· Job Description
 
This job will include the following tasks ;
 
1. Responding to customer queries and online Q&A online
 
2.     Assist Call Centre
 
         -Responding to call centre queries
        - Handling complaints  
          -Handling issues raised by call centre    
    -Investigating irregular /complaints
           -Reporting the complaint details and resolution to related departments
 
3.    Assist warehouse (logistic)
 
         -Responding to warehouse queries
        - Receiving and recording information regarding returns /refunds 
          -Handling the raised issue by logistics and delivering solution to customer
       -Investigate irregular /complaint situation
          -Report the complaint details and resolution to related department
 
 
 
·  SKILLS
 
This role is varied and requires someone who can be flexible, to be successful in this role,
you will:

• Have excellent interpersonal  and communication skills
• Have an excellent phone manner
• Be experienced in dealing with people in a warm manner
• Have an ability and willingness to learn new things
• Excellent in English, preferably native English speakers
 

Please send us an email with your CV attached to apply:
bradp@yesshop.co.nz
irish@yesshop.co.nz


THANKS !