SAMSUNG Customer Service Plaza - 2 positions available
Samsung Customer Service Plaza is the sole Authorized Repair Service Centre for Samsung Products within the Auckland Area.
We are seeking 2 staff to join our team.
1. Customer Service Representative [Logistics Department]
2. Recall Project Administration Staff [Service Department]
In these roles you will provide effective, efficient and professional service to our customers, and undertake various service-related tasks requested by the company.
Dedication, flexibility, attention to detail, excellent time management and communication skills are essential for success in this role.
1. Customer Service Representative [Logistics Department]
This is a full-time permanent role that is demanding and fast-paced. You must be able to multi-task and work well under pressure.
This position's general responsibilities include:
* Managing and keeping track of all inbound and outbound items
* Booking Freight Forward Jobs with the Courier Company
* Contacting the Call Centre to settle discrepancies in system information
* Following up with retailers and customers with regards to Courier Damage / Loss claims
* Unpacking and sorting inbound units
* Verifying Units and Transferring them to Technicians for repair
* Managing the items for Exchange processes and Parts return processes
* Other tasks as required by the Company from time to time
2. Recall Project Administration Staff [Service Department]
This is also a casual temp role that may continue for the next several months and may turn into a permanent position. Having previous work experience in customer service will be an advantage.
In this position, you will be required to:
* Contact customers for additional information.
* Manage and organize a large number of recall jobs.
* Show initiative and learn quickly while on the job.
* Work late hours and weekends when required.
* Complete other tasks as required by the Company from time to time
If you are interested in any of the positions above, please apply now by sending your CV and cover letter to the email address below:
seek@sscnz.co.nz
Please indicate the position you are applying for in the subject line. Note we only accept email applications. You will be contacted if we wish to proceed further with your application.
Thank you.
* Applicants for this position must have NZ residency or a valid NZ work permit *
We are seeking 2 staff to join our team.
1. Customer Service Representative [Logistics Department]
2. Recall Project Administration Staff [Service Department]
In these roles you will provide effective, efficient and professional service to our customers, and undertake various service-related tasks requested by the company.
Dedication, flexibility, attention to detail, excellent time management and communication skills are essential for success in this role.
1. Customer Service Representative [Logistics Department]
This is a full-time permanent role that is demanding and fast-paced. You must be able to multi-task and work well under pressure.
This position's general responsibilities include:
* Managing and keeping track of all inbound and outbound items
* Booking Freight Forward Jobs with the Courier Company
* Contacting the Call Centre to settle discrepancies in system information
* Following up with retailers and customers with regards to Courier Damage / Loss claims
* Unpacking and sorting inbound units
* Verifying Units and Transferring them to Technicians for repair
* Managing the items for Exchange processes and Parts return processes
* Other tasks as required by the Company from time to time
2. Recall Project Administration Staff [Service Department]
This is also a casual temp role that may continue for the next several months and may turn into a permanent position. Having previous work experience in customer service will be an advantage.
In this position, you will be required to:
* Contact customers for additional information.
* Manage and organize a large number of recall jobs.
* Show initiative and learn quickly while on the job.
* Work late hours and weekends when required.
* Complete other tasks as required by the Company from time to time
If you are interested in any of the positions above, please apply now by sending your CV and cover letter to the email address below:
seek@sscnz.co.nz
Please indicate the position you are applying for in the subject line. Note we only accept email applications. You will be contacted if we wish to proceed further with your application.
Thank you.
* Applicants for this position must have NZ residency or a valid NZ work permit *
