Do you speak Mandarin, Korean or Cantonese? Do you have exposure to the healthcare industry and love working in a call centre?

Sitel is a global leader in business process outsourcing (BPO) in 26 countries and 135+ sites.  Here is a fantastic opportunity to represent one of the world’s leading consumer healthcare companies Johnson & Johnson Vision Care.
We are looking for individuals to work in our call centre for the newly created role of Customer Relations Specialist to provide support to customers over the phone and email to support our client, Johnson & Johnson Vision Care.  We need people fluent in Korean, Cantonese or Mandarin with high level written and verbal English skills.

Working for Sitel, main functions of this role will be assisting customers with a range of queries from product and quality queries through to medical complaints, with a particular focus on eye-care and contact lenses. With your passion for customer care you will monitor feedback activity using a complaint handling system and provide resolutions promoting customer satisfaction. 

This role will be based in our call centre located in Onehunga with public transport links and free local parking; our contact centre operates 24/7 on a rotating roster.  Shifts will be on a rotating roster from 8am to 8pm Monday to Saturday.  There are full-time and part-time (minimum of 20 hours per week) roles available.

What are we looking for?

Fluency in either Mandarin, Korean or Cantonese with strong written and verbal English skills.
A minimum of 2 years customer service/customer relations experience is required.
Experience in handling difficult customer queries and customer complaints.
Excellent telephone manner and communication skills.
A professional attitude.
Strong interpersonal and organisational skills.
Proficiency in Microsoft Office products.
Ability to multi-task and work in a fast-paced environment.
Strong attention to detail and accuracy.
Knowledge about contact lenses and eye care will be advantageous.
Previous contact centre experience is preferred.

Training commences approximately May 2013.  To apply send your CV and cover letter to careers@sitel.com. 

Applicants must legally have the right to reside and work in New Zealand.

Please note all successful candidates will be required to undergo background checks including criminal and credit checks.

Only short-listed applicants will be contacted.